FAQ

Orders & Delivery

First of all, thank you for ordering from us!

When you place an order you will receive a confirmation email of your order. If you haven’t received the confirmation mail, please check your spam box first. If it’s not in the spam box please send us an email at info@hugesupplements.com

Please allow 24-48 hours to see if the package shows up. Some mail carriers will mark it as delivered when it is still in the truck.

We are not accountable for damaged, lost, or stolen packages after the driver confirms delivery of the package.

We advise following the provided tracking information on the day of delivery to receive the package in person at the time of delivery.

You will receive an email or SMS notification when the package has been delivered. If you cannot find your package, please do the following:

- Check anywhere at the delivery address where the shipping provider may have hidden the package;
- Check with your neighbors to see if they may have received the package;
- Check with your local post office or USPS/UPS point to see if they may have the package.

If all other fails, immediately submit a missing and lost package claim with USPS or UPS. Once you have done this, please contact us with proof of the claim; if the claim has not seen any changes within 72 hours, we will reship your order.

File USPS claim here.
File UPS claim here.

Orders placed between Monday and Friday are shipped on the same day. Domestic shipping generally takes about 1 to 3 business days. International orders can take anywhere from 5 to 20 business days depending on the location.

We ship to all valid APO, FPO, or DPO military addresses.

Other

We currenlty accept the following credit cards for payments:

VISA
MasterCard
AMEX
DISCOVER
Sezzle

Don’t worry! You can reset your password by clicking here. You will receive an email with instructions on how to reset your password.

HugeSupplements happily ships to all countries worldwide.

Except for the following countries:

- European Union